Shipping / Delivery policy

We dispatch the product within 48 business hours of your order without fail. The transit time depends on your location however it is approximately 3 to 10 business days in most parts of the country.
(In some cases it is taking longer than 48 business hours to get the item dispatched because of the Covid-19 situation and limitations on staff)

Do we ship to every part of the country?
We ship to islands or remote parts of the country, but there are some areas where we are able to deliver. we reserve the right to decline the deliver in few parts of the country. But we will provide you full refund in that case.

How do I change my shipping address?
You can change your shipping address until the order dispatched. Please send you updated shipping address and order id on our email info@wooddecor.com.au.

How do I track the status of my order?
Once your order is shipped, we send you a notification email with tracking details and link to track your order. You can track your shipment status anytime.

Will my items come in one package?
It depends. We package the product based on its size and weight. So at times it can come packaged in different packages.