Refund and Returns Policy

Any product you can return back if you don’t like or it doesn’t fit the interior of your home as you envisioned it. The return needs to be initiated within 7 days after the product delivery we can give a store credit to use toward another product. If a return is due to a defect in our product, we also bear the return shipping cost of the product.
Please send an email including Clear pictures or video of the condition of the product received within 10days and an explanation of why they would like to return the product and if the item is eligible for return.

Return shipping cost will be paid by the customer in case you are returning a product which has no defect but you somehow changed your mind for COM (Change of Mind) product has to be in original packaging.also a restocking fees will be charged.
Checking dimensions correctly of a item before purchase is customers responsibility if we have delivered the right dimension as stated on website we won’t accept return pictures sometimes can be delusional we strongly recommend to check the dimensions if any confusion don’t hesitate to give us call.

We don’t accept returns without original packaging, refund or replacement will not be provided if products are being misused, mishandled, or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

Received the wrong item?
It’s never going to happen. But still, if a case like this arises, we will definitely help you with getting the right product delivered to you. please contact us within 7 days of receiving the product. Please send us an email on info@wooddecor.com.au

My order arrived damaged?
We have a no-question asked return policy. If the product is damaged or there is a defect in our product, we accept the return shipment and also bear the cost of the return shipment.

Where should I mail my authorized return?
Please send email on info@wooddecor.com.au

How do I receive customer support?
Give us a call at +61 487529640 or send us an email on info@wooddecor.com.au and we will try to address your concern ASAP.